Refund & cancellation policy

We appreciate every contribution. This policy explains when a donation can be reviewed for cancellation or refund and how to contact us for help.

Before you complete payment

Please check the selected cause, amount, name, email and phone number carefully before completing the Razorpay checkout. A donation may be cancelled before payment is authorised by closing the payment window.

When a refund may be considered

A refund review may be considered for a duplicate payment, an amount charged incorrectly due to a technical issue, or a payment that was debited but not successfully recorded. Requests should be raised as soon as possible, preferably within seven days of the transaction.

How to request help

Email sanatangausevaofficial@gmail.com with the donor name, registered phone or email, transaction date, amount, Razorpay payment or order ID and a short explanation. Never send card numbers, CVV, UPI PIN or passwords. We may request reasonable proof of the transaction to protect donors.

Review and processing

We review each request with the payment partner and our records. If approved, the refund is sent to the original payment source. Bank or payment-provider processing times may vary, and a gateway or banking delay is outside our direct control.

Cancellations and cause allocation

Once a contribution has been allocated to urgent care, supplies, treatment coordination or another committed expense, a refund may not be possible. We will explain the status clearly and try to resolve genuine payment errors fairly.

Ready to take the next thoughtful step?

Contact for refund support